Privacy Policy

• One of our core values is respecting the privacy rights of our customers. We are committed to complying with the Data Protection Act 1998 and, the General Data Protection Regulation when it comes into force, This privacy policy explains how we collect, store and use personal data about you when you call us or visit our websites: Riospiripiri.co.uk and/or via Ubereats, Just Eat, call us and other applications (Riospiripiri.co.uk). This policy applies to all our Sites and via phone regardless of how they are made available to you or accessed by you.
• Kindly have a careful read of this privacy policy before you start using our Sites and via phone as this policy will apply to your use of our Sites and via phone.
• By accessing, browsing and using our Sites and via phone, you confirm that you accept this privacy policy. If you do not want your data to be used as set out in this privacy policy, you should not use our Sites.
• Your use of our Sites, including any orders you place via phone, is governed by our Terms and Conditions of Sale, Terms of Use and our Cookie Policy. Please take the time to read these, as they include important information which apply to you.

About Us

• Rio's Piri Piri is a franchise business with headquarters in Croydon. Founded in 2014, we are a rapidly growing quick service restaurant franchise. Rios Piri Piri and its franchisees are all committed to protecting your privacy but each Rios Piri Piri franchisee is an independent business and is responsible for the operation of its own stores. This means that each franchisee is also responsible for ensuring its own compliance with data protection and other laws.
• This privacy policy is bespoke for Rio's Northampton stores and If you have any questions about what data we collect and how your personal data is treated, please contact us at Rio's Northampton.
• The terms of this Privacy Policy apply to all users of our websites phone orders and apps. If you do not agree with the terms of this Privacy Policy, you should immediately cease the use of the website or app as applicable. Below you will find answers to several questions regarding our revised Privacy Policy.

• What information does Rios Piri Piri collect about me and why?
• Marketing & Promotions
• Who do we share this information with?
• Where do we store your personal data?
• How to amend the information we have collected
• Changes to our Privacy Policy
• How to Contact Us

WHAT INFORMATION DOES RIOS PIRI PIRI COLLECT ABOUT ME AND WHY?

• Personal information e.g. your name, telephone number, address and/or email as provided by you when you place an online order with us is collected by us for the following reasons:
• In order to process your order correctly and in a timely manner. Failing this, you may not be able to make an order via our sites/via phone. We have a legitimate interest to collect this information i.e. to process your order and provide our tasty services to you.
• We engage third party processors to process the payment of your order online. If you consent to them doing so, the third party processors may store your payment card details to speed up your transaction time. If you want to change your account settings, please login to your account and following the instructions provided
• To notify you about changes to our sites and via phone or our services, for survey purposes, market research and product development (e.g. your feedback on new products) so as to ensure we improve our services We have a legitimate interest to collect this information in order to improve our services and develop more bespoke menu and choices;
• To ensure that you receive special offers from time to time from us. To make these offers of most interest and relevance to you and to be able to achieve this, we may share your data with third party analytics to understand the purchasing options of our customers. We have a legitimate interest to collect this information to be able to know our valued customers preferences, so as to tailor the offers to their personal likes. You can opt out of this processing at any time.
• To conduct checks on the details you provide to us, where appropriate, to assist with fraud prevention schemes;
• To comply with legal, regulatory and other good governance obligations (including in connection with a court order, government investigation or when otherwise required by law).
• This list is not intended to be exhaustive and may be updated from time to time as business needs and legal requirements dictate. We will let you know if we decide or need to use your personal information in a considerably different way to those that we have previously told you about.

MARKETING & PROMOTION

• When you place an order on our Sites and via phone, we will send you occasional direct marketing via email and SMS about similar products and services. We have a legitimate interest in sending you this marketing: to promote our products and services to our customers and to make sure you are aware of the best offers and deals available.
• Can I stop receiving direct marketing?
• Yes! You are always free to unsubscribe from direct marketing at any time; this will never have an impact on our commitment to provide you with great service and a quality product. To withdraw consent to marketing, please click here to visit our preference centre. We will stop sending you marketing messages as soon as possible but, in any event; will do so no later than 30 days from your request.
• How long do you keep me opted in for direct marketing?
• If you opt out/unsubscribe, then we will automatically opt you out of receiving further direct marketing. If you order form us again and have not previously unsubscribed, or if you place an order and opt in to direct marketing, we will recommence sending marketing communications to you.

WHO DO WE SHARE THIS INFORMATION WITH?

• We may share your personal information with a purchaser or a potential purchaser of our business. We have a legitimate interest to do this: to assist with the sale or potential sale of our business.
• In some circumstances, we may have to disclose your personal information by law, because a court or the police or other legal or regulatory enforcement agency has asked us for it.
• We require all third parties that we work with to treat your personal information as confidential and to fully comply with all applicable UK and Ireland data protection and consumer legislation.

WHERE DO WE STORE YOUR PERSONAL DATA?

• We take the security of our customers data very seriously and we use appropriate measures to protect all personal information collected in a secure, controlled environment. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
• Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. All information you provide to us is stored on our secure servers. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and corporate policies to safeguard and secure the information we receive.
• Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of any data transmitted to our Sites and via phone and any transmission is at your own risk.

HOW TO AMEND THE INFORMATION WE HAVE COLLECTED?

• You may request details of personal information which we hold about you under the Data Protection Act 1998.
• Please note that we cannot provide you with any information about you held by any of our Franchisees as we do not have access to this information. To obtain a copy of any information held by a Franchisee, you should make a request of the Franchisee directly via your local Store.
• If you think any information we have about you is incorrect or incomplete, please write to us or email us and we will correct or update any information as soon as possible.

CHANGES TO OUR PRIVACY POLICY

• Any changes we make to this Privacy Policy will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy policy.

HOW TO CONTACT US

• If you have any questions about our Privacy Policy, please contact the Operations Manager
• via email to northampton.GS@riospiripiri.co.uk for Gold Street branch.
• via email northampton.WR@riospiripiri.co.uk for Wellingborough branch.